At Ward by Safa, every piece is thoughtfully designed and carefully inspected before it reaches you. If you experience an issue with your order, we’re here to help.
Please read our Return & Exchange Policy below.
Returns
Returns are accepted only immediately upon inspection at the time of delivery, and only if the item has a manufacturing defect.
To be eligible for a return:
- The manufacturing defect must be identified during inspection at the time of delivery.
- The item must remain unworn, unused, and in its original condition.
- The item must not show any signs of wear, damage, alteration, or misuse.
Once the item has been inspected and accepted at the time of delivery, it cannot be returned.
Exchanges
Exchange requests may be made within 24 hours of delivery.
To be eligible for an exchange, the item must remain unworn, unused, and in its original condition.
Exchanges are subject to product availability.
If the replacement item has a different price, the applicable price difference will be taken into account. Where the replacement item costs more, the customer will be required to pay the difference.
Custom & Personalized Orders
Custom-made and personalized pieces are created specifically according to an approved design and are subject to the conditions outlined in our Customization Policy.
Please review the Customization Policy before confirming a custom order.
Manufacturing Defects
Every Ward by Safa piece is carefully inspected before dispatch.
If a manufacturing defect is identified during inspection at the time of delivery, please notify the delivery representative and contact Ward by Safa immediately so the issue can be addressed.
Returns for manufacturing defects cannot be requested after the item has been inspected and accepted at delivery.
Return & Exchange Shipping
For an approved exchange that requires additional delivery or shipping, any applicable shipping costs are the responsibility of the customer unless otherwise agreed by Ward by Safa.
Non-Eligible Returns & Exchanges
We are unable to accept returns or exchanges for items that:
- Have been worn or used.
- Have been damaged after delivery.
- Have been altered by the customer.
- Are not in their original condition.
- Are submitted outside the applicable return or exchange timeframe.
Returns cannot be requested after the item has been inspected and accepted at the time of delivery.
Need Assistance?
If you have any questions regarding your order or would like to request an exchange, please contact us.
Email: [email protected]
WhatsApp: +962 77 906 3729