We’ve answered some of the most common questions about Ward by Safa, including our designs, ordering process, customization services, shipping, and garment care. If you can’t find the answer you’re looking for, we’d be delighted to hear from you.
About Ward & Our Products
What is Ward by Safa?
Ward by Safa is a Jordanian fashion brand that creates unique, contemporary designs inspired by nature, artistic expression, and craftsmanship. Guided by the principles of sustainability and slow fashion, every piece is thoughtfully created to celebrate individuality, femininity, and timeless style.
What makes your products unique?
Our designs are more than garments—they are artistic expressions that combine thoughtful craftsmanship, carefully selected materials, and meaningful details. Every piece reflects the identity of the brand while celebrating individuality, sustainability, and timeless design.
Where are your products made?
All Ward by Safa pieces are proudly designed and crafted in Jordan, following high standards of quality and craftsmanship.
Do you launch new collections regularly?
Ward by Safa introduces new designs and collections inspired by nature, creativity, and contemporary femininity while remaining true to our philosophy of sustainability and slow fashion.
Orders & Shopping
How can I place an order?
Simply browse our collections, select your preferred design, choose the available options if applicable, add the item to your shopping cart, and complete the checkout process.
Do I need to create an account to place an order?
No. You can complete your purchase as a guest.
Can I modify my order after confirmation?
For ready-to-wear orders, please contact us as soon as possible if you need to request a change. We will do our best to accommodate your request before the order has been prepared or dispatched.
For custom orders, you have a 5-day review period to consider and approve the final design before production begins. Once the design has been approved and cutting and production have started, no further design changes can be made.
What should I do if a product is out of stock?
As many Ward by Safa designs are unique or available in limited quantities, an unavailable piece may not always be restocked. Please contact us to check availability or explore other available designs.
Sizes & Fit
How do I choose the right size?
Please review the size and fit information provided on the individual product page before ordering. If you need further assistance, our team will be happy to help you choose the most suitable fit.
Do sizes vary between products?
Yes. Fit may vary depending on the design, silhouette, and fabric, so we recommend reviewing the information provided for each individual piece.
What if I choose the wrong size?
Items may be eligible for exchange within 24 hours of delivery, provided they remain in their original condition. Any difference in price between the original and replacement item will be taken into account. Please refer to our Return & Exchange Policy for full details.
Shipping & Delivery
Do you deliver within Jordan?
Yes. We offer free delivery within Jordan.
Do you ship internationally?
Yes. International shipping is available through tracked delivery services. Available destinations and shipping options may vary depending on the destination.
How long does delivery take?
Delivery times depend on the destination and selected shipping service. The estimated delivery timeframe will be communicated according to the applicable shipping option.
Please note that custom-made orders require approximately 2–3 weeks for production after final design approval, before shipping time is added.
How much does shipping cost?
Delivery within Jordan is free.
For international orders, shipping costs depend on the destination and applicable shipping service and will be calculated or communicated accordingly.
How can I track my order?
For tracked shipments, tracking information will be provided once your order has been dispatched so you can follow its delivery progress.
What should I do if my order is delayed?
Please contact our customer service team and we’ll be happy to assist you in following up on your shipment.
Payment
What payment methods do you accept?
We accept Cash on Delivery (COD) within Jordan, CliQ, and secure online payments where available.
Is payment through the website secure?
Yes. Online payments are processed through the payment methods integrated into our website to help protect your payment information throughout the checkout process.
Custom Design, Redesign & Upcycling
Can I request a custom design?
Yes. Ward by Safa offers custom design services. We’ll work closely with you to create a piece that reflects your personal style, preferences, and vision.
Can you redesign an existing garment?
Yes. We offer redesign and upcycling services, transforming selected garments into new creations while preserving their original character and sentimental value.
How do I request a custom design?
Submit your customization request and the relevant garment photos, where applicable. We will discuss your idea and requirements with you before preparing the design for your approval.
Once the design is approved and the required payment is completed, production can begin.
How long does a custom order take?
Custom orders generally require approximately 2–3 weeks from final design approval until the piece is ready for shipping. Shipping time is additional and depends on the delivery destination.
Can I change my custom design after approving it?
You have a 5-day review period before production to consider the proposed design and provide final approval.
Once the design has been approved and the cutting and production process has begun, no further changes can be made to the approved design.
Garment Care
How do I care for my garment?
To preserve the beauty and longevity of your Ward by Safa piece, we recommend following the care instructions provided with each garment.
Will the product colours look exactly like the photos?
We strive to represent every product as accurately as possible. However, slight colour variations may occur due to lighting during photography or differences in screen settings.
Are your fabrics suitable for everyday wear?
Materials and construction vary between designs. Please review the individual product information for details relevant to each piece.
Returns & Exchanges
Can I return my order?
Returns are accepted only immediately upon inspection at the time of delivery and only if a manufacturing defect is identified.
The item must remain in its original condition. Once the item has been inspected and accepted at delivery, it cannot be returned.
Please refer to our Return & Exchange Policy for full details.
Can I exchange my order?
Yes. An exchange may be requested within 24 hours of delivery, provided the item remains in its original condition.
If the replacement item has a different price, the applicable price difference will be taken into account.
Can custom-made pieces be returned or exchanged?
The specific return and exchange conditions for custom-made pieces are currently being finalized. Please refer to our Customization Policy for the applicable terms before placing a custom order.
Contact & Updates
How can I contact Ward by Safa?
You can reach us via phone, WhatsApp, email, or through the Contact Us page. Our team will be happy to assist you with any questions.
How can I stay updated on new collections and offers?
Follow Ward by Safa on our official social media channels to stay updated on new designs, collections, and special announcements.